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External Alerts Integration

Configure external channels to receive notifications and alerts from your AI assistants. Wanclouds AI supports two alert channels: Slack and Email. Each configuration is linked to a specific AI assistant.

To access External Alerts, navigate to Settings → External Alerts Integration in the sidebar or go directly to /settings/external-alerts url

External Alerts Integration page showing Slack and Email tabs

Slack Alerts​

Slack alerts deliver real-time notifications from your AI assistant directly to a Slack channel.

Adding a Slack Configuration​

  1. Navigate to Settings → External Alerts Integration in the sidebar or go directly to /settings/external-alerts url
  2. Select the Slack tab.
  3. Click + Add Configuration button.
  4. On the Add Slack Alerts Integration page, select the AI Assistant you want to link from the dropdown.
  5. Under Slack configuration, choose one of the following options:

Option A — Create New Configuration​

Use this option if you have not previously set up a Slack integration.

  1. Select Create new configuration.
  2. Enter the Channel Name — the name of the Slack channel where alerts will be posted.
  3. Enter the Bot Token — your Slack app's bot token (starts with xoxb-).
  4. Click Add Configuration.
Add Slack Alerts Integration page showing Create new configuration option
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To generate a Bot Token, create a Slack app in your workspace, add the chat:write permission scope, install the app to your workspace, and copy the Bot User OAuth Token from the OAuth & Permissions page.

Option B — Link Existing Configuration​

Use this option if a Slack integration has already been set up for another assistant and you want to reuse it.

  1. Select Link existing configuration.
  2. Choose the Slack channel from the Select channel dropdown.
  3. Click Add Configuration.
Add Slack Alerts Integration page showing Link existing configuration option

Email Alerts​

Email alerts send notifications and alerts from your AI assistant to one or more email addresses.

Adding an Email Configuration​

  1. Navigate to Settings → External Alerts Integration in the sidebar or go directly to /settings/external-alerts url
  2. Select the Email tab.
  3. Click + Add Configuration.
  4. On the Add Email Alerts Integration page, select the AI Assistant you want to link from the dropdown.
  5. Under Email(s), enter an email address in the input field and click + Add.
  6. Repeat to add additional recipients.
  7. Click Add Configuration once all recipients have been added.
Add Email Alerts Integration page with email address input
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If an email configuration for a specific AI Assistant already exists, you can edit the configuration to add new emails to it. Otherwise, a new configuration will have to be created.

Managing Configurations​

Existing configurations are listed in the table on the External Alerts Integration page. From there you can edit or delete any configuration using the options in the Actions column.

To return to the main alerts page from any setup screen, click Back to alerts integration in the top-right corner.